Patient Reviews & Feedback
Came into office late on a Friday – everyone was wonderful and I got the care I needed quickly and efficiently. The Doctor was wonderful and the two women at the front desk so helpful. I also got a call from them on Monday to ask me how I was – now that is fantastic customer service and was much appreciated. Thank you so much and I would recommend this office to everyone.
Very helpful, they got me in very quickly, were kind and listened to me as I explained what was going on. I love that they followed up with a phone call to see how I was doing. Overall, a great place and a great experience.
I’ve been to the Downingtown Urgent Care multiple times. It is the most convenient way to get GREAT care. I’ve never waited more than 30 minutes to see a doctor. My only complaint is how short the actual visit with the doctor is, but that is to be expected at a place that sees to so many patients in one day. Every encounter I’ve had has been positive and friendly. They always call to see how you are doing a couple days after they see you. If you do not have the time to wait to see your regular doctor, I HIGHLY recommend stopping in.
I came in for a badly sprained ankle. The front desk personnel were very friendly and helpful. I had to wait about 45 minutes, but they apologized and explained they had a difficult case. I would expect this happening sometimes considering I didn’t make an appt. The doctor and nurses were friendly and did a great job treating me. I would highly recommend going there.
My girlfriend was very sick, saw the doctor within 20 minutes with no prior notice and having never been there before. She recieved great care. The doctor was very nice and knowledgeable. All of the staff there were very kind and helpful. They even called her a few days later to check up on how she’s doing. Best of all shes feeling better now, and it only cost her $20 for the visit and $8 for her prescription with the insurance she has.
I have visited your office many times. Mostly for UTI where seeing someone in a timely fashion is my first concern. Anyone who has extreme pain from UTIs knows what I am talking about. My last visit came after going to my family dr during walk-in hours. After waiting 2 1/2 hrs my husband had to get to work so we left and I came straight to you. My wait was short even though there were several people waiting to be seen.The receptionist even made it a point to come out to my seat and explain why someone was called in before me. How nice was that! I would like to thank the entire staff for being kind, listening to my concerns and responding with care.
I have been to Doctors Express Urgent Care several times. It is my go-to place when I cannot get a quick appt with my doctor- and sometimes it is my first choice- like yesterday. After feeling crummy for a few days- I popped in- and in less than 25 minutes was seen by both a PA and Dr. Schmidt. Everyone from the receptionists to the nurse to Dr. Schmidt was courteous and professional. Dr. Schmidt remembered me which meant a lot. I highly recommend Doctors Express.
I’ve been to this location a couple of times and have had nothing but great experiences. The doctors are very friendly, service is fast, but they also take time to discuss your issue and options. Would definitely recommend.
I have been to this facility multiple times over the past few years and have never had a problem. The front desk is very friendly and helpful. The wait time is no longer than a normal doctors office. I feel like all of the doctors I have seen are professional, knowledgeable and take the time to listen to wait I have to say before diagnosis. I have taken my son here and recommend Doctors Express to multiple friends and family when they are in need.
I can only say the very best things about the AFC Downingtown center. I had to go to them for urgent tests and related paperwork. They understood the urgency of the matter well and were ON the task from the very start. Maggie and Aby, at the front desk was very supportive although I reached late on the first day and helped me through the basic paperwork quickly. Dr. Schmidt and Irene, were in particular, outstanding, in the way they dealt with all complications that arose in our case. Thanks guys for your diligence and hard work!
I wasn’t sure what to expect, having never been to an “Urgent Care” facility before, but at 7:15PM on a Sunday night, I didn’t have another option. The entire staff was friendly and kind. Quick and professional service.
Conscientious, competent Dr who cares about his patients.
I could not be happier with the care. The doctor was super nice. The office staff is really on top of things. Not to mention I was able to get my medication here too.
I brought my daughter to AFC Urgent Care when we thought she might have broken her finger. Everyone was very friendly, we didn’t have to wait long, and they got her X-rayed and examined quickly and efficiently. Very pleased with the whole overall experience…this is a very nice option to have if you have a minor issue and want to avoid the ER.
So accommodating and helpful. I was in for a swollen lip due to some unknown allergy which was very painful, they took great care of me and I was feeling better by the next day! I will always go back to AFC.
New to the borough and could not have been happier with everyone at this Urgent Care. Took my son, we did not have to wait long at all. The doctor spoke with me after he took a look at my son, and was very good with the both of us and funny! What I was most impressed about and was sorry I missed the call, was that the Doctor called the next day to see how my son was doing, his own pediatric office does not even do that….I would go back there in a heart beat and recommend it highly.
very pleased with our experiences here. We’ve been there once for our young son for a small burn, once for myself for poison ivy and my husband has been there at least twice, once for stitches. Always have received kindness and high quality care. I visited The Urgent Care yesterday, I fell down the steps and was in excruciating pain. The staff there is wonderful, I was triaged and seen in a hours time. The staff and the Doctor are wonderful and very knowledgeable. On my way home I stopped and picked my medication. I highly recommend this Urgent care. Many thanks to all at the Downingtown Urgent Care!
Our family has visited this urgent care several times in the last 5+ years. Our wait times have been reasonable, the staff have always been courteous and we’ve not felt rushed or rubber stamped by Dr. Schmidt.
They have great weekend hours and you don’t need to call to come in. My favorite is Dr.Cherukuri, she is good with children and with adults, too. They also do tests right there. And make all kinds of documents, i.e. for driver’s license.
I love this place. The staff is amazing and no matter how busy they are, they get you in and out quickly and in good spirits. I probably go here more than my primary care physician!
Quick and friendly.
They are really good at everything they do. You can catch anyone having a bad day at anytime. That being said. If you do, it does not affect there high standards of care and cleanliness
I was 200% satisfied with the treatment I received. The receptionist, support staff, and the physician were very upbeat, professional, and most helpful. The facility was clean & orderly. I was seen by the doctor quickly. Now I am well! I would give my experience 6 starts. Thank you & Merry Christmas!
Fast service, – very good exam, and a very nice doctor. It was my first time there, and I would go back.